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Turn Customer Churn Into Predictable Growth
Every customer who leaves takes revenue, insights, and referrals with them. We identify who's at risk and exactly what to do about it—before they're gone.
Business Challenges We Solve The Questions Keeping You Up at Night
Churn doesn't announce itself. By the time you notice, it's too late. We help you shift from damage control to prevention with models designed to answer your toughest retention questions:
- "Which high-value customers are quietly slipping away?"
- "What's actually driving churn—and is it something I can fix?"
- "Am I investing retention dollars in customers who'll never be profitable?"
- "Can I predict next quarter's churn before it happens?"
- "Is my loyalty program building loyalty or just eroding margins?"
- "What's the exact right moment to reach out with an offer that works?"
Our SolutionPredictive Intelligence That Stops Churn Before It Starts
We analyze your customer data—purchase patterns, support interactions, browsing behavior—to surface the early warning signs invisible to traditional analytics. You get more than insights. You get action.
Our platform helps you:
Our platform helps you:
- Uncover root causes – Understand the real drivers behind why customers leave
- Prioritize smartly – Focus retention efforts on customers worth keeping
- Intervene precisely – Deliver the right message, offer, or touchpoint at the moment it matters most
We don’t stop at prediction. Our models learn and adapt continuously, keeping your retention strategy sharp as your business evolves.
With human experts and AI oversight of ongoing campaigns, nothing is left to chance.
Why Businesses
Choose Us
Direct access to senior experts. Custom-built strategies, not templates. Measurable results you can track. That's why businesses choose IncentiPAQ over larger agencies and off-the-shelf platforms.
Senior-Level Expertise
Custom-Built Solutions
Proven Measurable Results
Measuring What MattersRetention Metrics That Prove ROI
We establish success benchmarks before launch—clear targets tied to specific timeframes like a fiscal quarter or annual retention cycle. Our models are purpose-built to improve the metrics that protect and grow your revenue. We focus on outcomes that directly impact profitability, not surface-level engagement scores.
We measure success by:
We measure success by:
Churn Rate Reduction – The percentage decrease in customer losses over your defined period, segmented by value tier
Customer Lifetime Value (LTV) Growth – How much more revenue retained customers generate compared to baseline
Retention ROI – Revenue saved or generated from retention efforts versus the cost of intervention campaigns
Win-Back Rate – The percentage of at-risk or lapsed customers successfully re-engaged and retained
Time to Churn – How much longer customers stay with you after we implement predictive interventions
Build a Custom Retention StrategyComplex churn problem? Let's design a predictive system tailored to your data and goals.
Our Services
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Join the leading global brands that partner with INCENTIPAQ to solve their toughest data and marketing challenges. Contact us, and let’s get started on your solution.
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